Effective Year: 2025
Welcome to the Roots & Trees website. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General
This website is owned and operated by Roots & Trees Enterprises (registered trademark) and the ecommerce website www.rootsandtrees.in . Throughout the site, the terms “we,” “us,” and “our” refer to Roots & Trees. By visiting our site and/or purchasing from us, you agree to be bound by these Terms & Conditions.
We reserve the right to update or modify these terms at any time without prior notice.
2. Products & Information
- We strive to ensure that all product descriptions, images, pricing, and availability are accurate.
- Minor variations in color, texture, or packaging may occur due to the natural nature of our products.
- We reserve the right to discontinue or modify products without prior notice.
3. Pricing & Payments
- All prices are listed in INR (₹) unless otherwise specified.
- We reserve the right to change pricing at any time without prior notice.
- Payments must be made through the approved payment methods available on our website.
- Orders will be processed only after successful payment confirmation.
4. Order Acceptance & Cancellation
- We reserve the right to refuse or cancel any order at our discretion.
- If we cancel your order after payment, a full refund will be processed to your original payment method.
- Customers may request order cancellation before dispatch.
5. Shipping & Delivery
- Delivery timelines are estimates and may vary due to location, logistics, or unforeseen circumstances.
- Roots & Trees is not responsible for delays caused by courier partners or external factors.
- Customers must provide accurate shipping details. We are not responsible for incorrect addresses provided.
6. Returns & Refunds
- Due to the perishable and consumable nature of our products, returns may not be accepted unless the product is damaged, defective, or incorrect.
- Any issue must be reported within 24–48 hours of delivery with supporting images.
- Approved refunds will be processed within [5–10 business days].
7. Intellectual Property
All content on this website, including text, logos, images, branding, and product descriptions, is the property of Roots & Trees and may not be copied, reproduced, or used without written permission.
8. Health Disclaimer
Our products are natural food products and not intended to diagnose, treat, cure, or prevent any disease.
Customers with specific health concerns, allergies, or dietary restrictions should consult a healthcare professional before use.
9. Limitation of Liability
Roots & Trees shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
10. Governing Law
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Bangalore.
11. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
Email: customercare@rootsandtrees.in
Phone: +91 9986679320 / +91 8050948301
Address: Roots & Trees
3rd Cross, 10th Main, Horamavu Main Rd,
Nandanam Colony, Bengaluru, Karnataka 560043